Automatic Cleanup
Learn how ePay automatically cleans up old and unused stored payment methods and inactive subscriptions.
Stored Payment Methods (Saved cards)
Payment methods are automatically cleaned up when the following is true:
- The payment method is stored in the customer's payment methods list, which is usable in CIT transactions.
- The last attempt from the customer to use this payment method was more than 3 years ago.
When this happens, the payment method is deleted, which means that it will no longer be shown to the customer as a saved payment method.
Subscriptions
Subscriptions are automatically cleaned up when the following is true:
- The subscription is in the
ACTIVEstate. - The last attempt to make a transaction on the subscription was more than 2 years ago.
When this happens, the subscription is marked as disabled and any related billing agreements are stopped.
Note: Even if the subscription interval is set to a value greater than 2 years, the subscription will still be cleaned up after inactivity for more than 2 years anyway. According to Visa and Mastercard, subscriptions must have a transaction at least once every year.
Summary
- Visible payment methods are deleted after more than 3 years without any payment attempt.
- Active subscriptions are marked
DISABLEDafter more than 2 years without any transaction.- When cleanup disables a subscription, related billing agreements are also stopped.